For Customers

Child Drinking Water

Contacting EBMUD When Hold Times Are Long

EBMUD recently replaced its 25-year-old customer service system and hold times are temporarily expected to be longer than normal. For faster service, many of your inquiries can be resolved by using online self-service options. Email questions sent to custsvc@ebmud.com will receive a response within 3 business days. Please note your account number has changed.

My Account

Manage your EBMUD account online.

Account Management

Learn about bill payment options and how to read your meter.

Start or Stop Service

For existing homes, apartments or businesses.

Water Conservation Rebates and Services

Go to EBMUD's WaterSmart Center to get the latest tips, rebates and information to help you save water inside and out.

Wastewater Treatment and Sewers

Commercial and residential waste treatment:  rates, treatment process, permits and programs that help keep the Bay clean.

New Construction

Information on how to get started with new service installations.

District Store

Order publications and more.

Emergency Preparedness

How to contact EBMUD in the event of an emergency and emergency preparedness tips.

Contact EBMUD

For emergencies and other questions or issues.

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